Service Types
Olimposs Service Types consolidates dine-in, takeaway, and delivery into one operational system — each running on its own rules without creating noise for the others. For phone orders, Caller ID integration identifies the registered customer by number, pulls up their past orders and saved address automatically, and lets staff take an order in seconds without re-entering details.
Channel Control
Service Types
3 channels
One Operational Centre
40%
Faster Phone Order Intake
1 screen
Full Channel Visibility
Order Flow
Operational routing by service type
Dine-In
18Dining room orders
Pickup
7Ready to hand off
Delivery
12Courier dispatches
Caller ID Active
Customer identified by number — order history displayed
Mixed Flow
Caller ID Makes Phone Orders Faster
A regular customer calls and the system recognises them. Their last order appears on screen and staf...
Delivery Zone
Map Routing for Multiple Deliveries
Three deliveries leave for the same neighbourhood at once. The system suggests the most efficient ro...
Pickup Window
Mixed Order Flow at Lunchtime
Dine-in, delivery, and takeaway orders arrive simultaneously and each goes to the correct flow. A ta...
Operational Structure
Olimposs Service Types consolidates dine-in, takeaway, and delivery into one operational system — each running on its own rules without creating noise for the others. For phone orders, Caller ID integration identifies the registered customer by number, pulls up their past orders and saved address automatically, and lets staff take an order in seconds without re-entering details.
Daily Usage
The built-in map support plots delivery routes, guides drivers turn-by-turn, and allows routing decisions based on order status and driver position. Dine-in side tracks multiple floor areas with live table counts, occupancy duration, and guest numbers per table. Takeaway orders can earn loyalty points and trigger customer satisfaction surveys at the pickup point. Phone, web, app, and POS-originated orders meet in the same operational centre without adding complexity.
Caller ID integration that recognises the customer by phone number and retrieves past orders instantly
Built-in map routing for delivery with driver guidance by order status and position
Separate pricing and product visibility for dine-in, takeaway, and delivery
Live table tracking across multiple floor areas including occupancy time and guest count
What You Gain
The main operating advantages this module adds to your restaurant
Caller ID integration that recognises the customer by phone number and retrieves past orders instantly
Built-in map routing for delivery with driver guidance by order status and position
Separate pricing and product visibility for dine-in, takeaway, and delivery
Live table tracking across multiple floor areas including occupancy time and guest count
Loyalty point accrual and customer satisfaction surveys at the takeaway pickup point
Channel-level performance reporting across phone, web, app, and POS sources
How It's Used
Real restaurant operations with Service Types
Caller ID Makes Phone Orders Faster
A regular customer calls and the system recognises them. Their last order appears on screen and staff confirm it in seconds. The call ends sooner, the customer feels remembered, and the kitchen receives a precise instruction.
Map Routing for Multiple Deliveries
Three deliveries leave for the same neighbourhood at once. The system suggests the most efficient route and the driver works through them in order. Delivery times shrink, waiting drops, and the driver avoids unnecessary detours.
Mixed Order Flow at Lunchtime
Dine-in, delivery, and takeaway orders arrive simultaneously and each goes to the correct flow. A takeaway customer earns loyalty points and answers a satisfaction question at pickup. The cashier focuses on production and timing — not channel sorting.
Start in 4 Steps
From setup to active daily use in a short path
Define Service Types
Create separate rules, prices, and menus for dine-in, takeaway, and delivery. Delivery zones are mapped by neighbourhood or radius with individual pricing policies. Each channel runs on its own operational logic without a shared list creating confusion.
Take Orders
For phone orders, Caller ID identifies the registered customer, shows their previous orders, and loads their saved delivery address. Web, app, and POS-originated orders land in the same centre. Staff focus on production and timing rather than sorting channels.
Route to Kitchen and Guide Drivers
The kitchen display shows whether each order is dine-in, takeaway, or delivery. For delivery orders, built-in map support generates a route and guides drivers based on order status and position. Preparation priority, packaging needs, and handover timing are all better-informed.
Hand Off and Collect Feedback
For delivery, address and zone rules are checked automatically. For takeaway, a ready notification is sent to the customer. Loyalty points are processed at pickup and a quick satisfaction survey can be offered. The team does not need different tools as the service type changes.
3 channels
One Operational Centre
Dine-in, takeaway, and delivery converge in one view — Caller ID, map routing, and loyalty enriching each channel.
40%
Faster Phone Order Intake
Caller ID recognition and auto-loaded past orders cut phone call time and manual entry errors significantly.
1 screen
Full Channel Visibility
Phone, web, and app orders are monitored centrally; delivery routes are tracked on the map without switching tools.
Frequently Asked Questions
How does Caller ID integration work?
When a registered customer calls, their profile, order history, and saved delivery address appear on screen automatically. Staff do not need to ask for the address again or re-enter any details. They can even repeat the customer's last order with a single confirmation tap. This speeds up phone operations significantly during busy periods and creates a more personal experience.
How is the delivery route determined?
The built-in map shows the delivery address and plots a route for the driver. When multiple deliveries are running, the most efficient sequence can be suggested based on driver position. Delivery zones defined by neighbourhood or radius flag out-of-area orders automatically. Field operations become more predictable.
Does the loyalty programme work for takeaway orders?
Yes, when a takeaway customer is identified by phone number or loyalty card, points are processed automatically. A short satisfaction survey can also be offered at pickup. Loyalty data and customer feedback are collected in the same operational flow without requiring a separate process from staff.
Can I manage multiple order channels from one place?
Yes, phone, website, app, and third-party platform orders all come into the same central view. Each order is routed to the correct service type flow automatically — dine-in and delivery never mix. Channel-level performance reports show which source drives more revenue and efficiency separately.
Other Features
View allTable & Reservation Management
See, transfer, and merge tables in real time while managing all reservations in one flow
Menu Management
Modifier items, recipes, and session-based pricing for breakfast, lunch, and dinner
Loyalty Program
Gift, membership, and loyalty card types that make repeat visits measurable
Try Service Types
See how it works in your own restaurant with a guided demo. No setup required.